Privacy Policy

At Vyiora, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sales analytics platform.

Vyiora is operated by Vyiora Corporation, a company registered in Delaware, United States. For privacy inquiries, contact us at privacy@vyiora.com.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

1.1 Information You Provide

• Account Information: Name, email address, password, and profile details when you create an account
• Sales Activity Data: Call logs, appointment records, outreach activities, deal outcomes, and related notes you enter
• Financial Data: Deal amounts, commission rates, payment schedules, and collection information you input
• Product Information: Details about sales products you track, including pricing and role assignments
• Payment Information: Billing details processed through our payment provider for subscriptions
• Communications: Messages you send to support or through the AI coaching feature

1.2 Information Collected Automatically

• Usage Data: How you interact with the platform, features used, and time spent
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, pages viewed, and referring URLs
• Cookies: Essential and analytics cookies as described in Section 7

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Calculate and display your performance metrics, analytics, and insights
• Generate AI-powered recommendations based on your sales data
• Process transactions and manage your subscription
• Send transactional emails (receipts, notifications, security alerts)
• Respond to support requests and provide customer service
• Detect, prevent, and address security issues or fraud
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

3.1 Within Organizations

If you are part of an organization on Vyiora, your sales activity and performance data may be visible to organization administrators based on the access controls they configure. This includes:

• Activity logs and call records
• Performance metrics and conversion rates
• Revenue and collection data

3.2 Service Providers

We work with third-party service providers who help us operate the Service:

• Hosting: Cloud infrastructure providers
• Payments: Payment processing services
• Analytics: Product analytics services
• AI Services: AI model providers for generating insights and coaching

Service providers are contractually required to protect your information and may only use it to provide services to us.

3.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.

4. AI Features and Your Data

Vyiora uses AI to provide insights, coaching, and analytics. Here's how your data is handled:

• Your sales data is sent to third-party AI providers to generate insights and coaching. These providers do not retain your data after processing and do not use it for model training.
• AI coach conversations are stored on our servers to provide continuity. You may delete individual conversations at any time.
• The AI may generate short coaching notes (e.g., performance patterns) to improve advice across sessions. These notes do not contain third-party personal information and are deleted when you delete your account.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS) and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication measures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide services.

6.1 Retention Periods

• Active Accounts: All data is retained throughout your subscription, including sales activity, analytics, AI coach conversations, and coaching memory notes.
• Cancelled Subscriptions: If your subscription is cancelled, your data remains accessible for as long as your account exists. You may resubscribe at any time. To permanently remove your data, use the account deletion feature in your settings.
• Inactive Accounts: Accounts with no login activity for 12 consecutive months may be flagged for deletion. We will send a notice to your registered email at least 30 days before any deletion occurs, giving you the opportunity to log in and preserve your account.
• AI Coaching Notes: Coaching memory notes automatically expire after 90 days of inactivity to maintain relevance.
• Legal Requirements: Some data may be retained longer if required by applicable law, regulation, or legal process.

6.2 Account Deletion

You may permanently delete your account at any time from your account settings. Account deletion is immediate and irreversible. When you delete your account, the following data is permanently removed:

• Your profile and account information
• All sales activity data and call-by-call event logs
• Sales products and associated analytics
• AI coach conversation history and coaching memory notes
• Organization memberships (your data is removed; the organization itself is not affected)
• Payment information and Stripe billing records
• Login history and authentication credentials

We recommend requesting a copy of your data before deleting your account, as this action cannot be undone.

7. Cookies and Tracking

We use cookies and similar technologies for:

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Delete your account and all associated data permanently from your account settings, or request deletion by contacting support
• Portability: Request a copy of your data by contacting support
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@vyiora.com. We will respond within the timeframe required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers

10. Children's Privacy

Vyiora is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy with a new "Last updated" date
• Sending an email notification for significant changes

We encourage you to review this policy periodically.

12. Contact Us

For questions or concerns about this Privacy Policy or our data practices:

For general inquiries about the platform, visit our Contact page or review our Terms of Service.